We accept all major credit cards through Paypal.
The Best Warranty In The Industry
Artist Guitars will cover any faults in workmanship or materials for a period of 3 Years from date of purchase. If you have any issues simply contact us with a description of the fault (a picture or short video can also help).
Warranty is only valid to the original purchaser and is only available in Australia, UK, USA and New Zealand. In most cases the issue can be fixed by replacing a part. If so we will send the part for free to you. If more extensive work is required we will get the unit back to us (or in some cases we will just send you out a replacement).
100 Days, 100% Money Back Guarantee
We know that when you buy items online that you want to feel safe you bought the right item. Our 100 Day, 100% Money Back Guarantee covers you completely.
If you’re not completely satisfied with the quality of your purchase, simply contact us and we will arrange return shipping label and a full 100% refund. We will pay for the return shipping!
Free Insured Shipping, On All Orders
All items are dispatched from our warehouse in Sydney, Australia.
At Artist Guitars we ship super fast! Orders placed by 12:00pm AEST (Sydney Time) are shipped same day (excluding weekends and public holidays). We use a combination of Australia Post, eParcel and Couriers to ship our goods. All orders are insured so if your package arrives damaged we’ll organise repair or replacement at no cost to you.
Shipping times vary depending on your location, but you can use these time frames as a guide:
Sydney, Wollongong, Newcastle: Next Day
Regional NSW: 2 – 3 Days
Melbourne Metro: Next Day
Regional VIC: 2 – 4 Days
Canberra: 1 – 2 Days
Brisbane Metro: Next Day
Regional QLD South: 2 – 3 Days
Regional QLD North: 4 – 5 Days
Hobart Metro: 2 – 5 Days
Regional TAS: 2 – 7 Days
Adelaide Metro: 2 – 3 Days
Regional South Australia: 2 – 5 Days
Darwin Metro: 5 – 7 Days
Regional NT: 6 – 8 Days
Perth: 2 – 5 Days
Regional WA: 3 – 7 Days
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